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How to Contact Us?
- If you have any questions or need assistance, please contact us via email at: support@nairofficial.com
Do I need to register to purchase items?
- No, you can check out as a guest.
- Benefits of registering:
- Convenience: Store your information for future checkouts.
- Order History: View all previous orders in one place.
- Rewards: Accumulate points and access exclusive discounts.
- For the best shopping experience, we recommend creating an account.
What types of payments do you accept?
- We accept the following payment methods:
- Visa
- MasterCard
- Google pay
- PayPal
- All payments are processed in USD. International customers will be subject to the current exchange rate.
Will I receive an order confirmation email?
- Yes, a confirmation email will be sent immediately after your order is placed, including order details and number.
- If not received, check your spam folder or contact us for assistance.
How long does it take to receive my order?
- Processing time: 1-3 business days.
- Shipping methods:
- Standard Shipping: Free on orders of two or more items., 4-7 business days.
- Normal Shipping: $5 for each orders
- Delivery times are estimates; remote areas may take longer. International deliveries may be delayed by customs.
Can I change my order or shipping address?
- Contact us immediately if your order is still processing to request changes.
- Changes cannot be made once the order has shipped.
Where do you ship to?
- We ship to the following regions:
- North America: Canada, United States, Mexico, Costa Rica, Panama, Puerto Rico
- South America: Argentina, Brazil, Chile, Colombia, Ecuador, Peru
- Europe: Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Spain, Sweden, Switzerland, United Kingdom
- Africa: Egypt, Ghana, Kenya, Morocco, Nigeria, South Africa, Uganda
- Asia: India, Indonesia, Japan, Malaysia, Philippines, Qatar, Saudi Arabia, Singapore, Thailand, Turkey, United Arab Emirates, Vietnam
- Oceania: Australia, New Zealand
How much is the shipping cost?
- Standard Shipping: Free on orders of two or more items. (4-7 business days)
- Normal Shipping: $5 for each orders
- International orders may incur customs duties, not included in shipping costs.
What if I entered the wrong address?
- Contact us immediately if your order hasn’t shipped to correct the address.
- If shipped, it may be returned to us. Once returned, we will refund it.
- For resending, contact customer service to arrange a new delivery.
How do I return an item?
- Returns are accepted within 30 days for quality issues or order errors.
- Steps to return:
- Contact us with your order number and reason for return.
- We will review your request.
- After approval, we will provide the return address and instructions.
How long does it take to process a return?
- Return processing typically takes up to one week.
- You will be notified via email once we receive and begin processing the returned item.
